{"id":672,"date":"2025-06-30T08:33:45","date_gmt":"2025-06-30T08:33:45","guid":{"rendered":"http:\/\/alessandrofois.com\/?page_id=672"},"modified":"2025-06-30T09:14:46","modified_gmt":"2025-06-30T09:14:46","slug":"refund_return","status":"publish","type":"page","link":"http:\/\/alessandrofois.com\/en\/rimborso_reso\/","title":{"rendered":"Terms and Conditions of Sale, Refund and Registration"},"content":{"rendered":"<h1>Terms and Conditions of Sale and Registration<\/h1>\n<p><strong>Updated June 30, 2025<\/strong><\/p>\n<hr \/>\n<h2>Introduction<\/h2>\n<p>This document governs the terms and conditions of sale for the products and services available on www.alessandrofois.com, as well as the methods of registration and participation in the blog. Each section is drafted in compliance with current regulations, with the aim of ensuring transparency, fairness, and protection of user rights.<\/p>\n<h2>Seller Information<\/h2>\n<p><strong>Website owner:<\/strong><br \/>\nLycnos di Fois Alessandro<br \/>\nVia Don Mosetto 59, 10015 Ivrea (TO), Italy<\/p>\n<p><strong>Contacts:<\/strong><br \/>\n\u2022 VAT number: 12208440011<br \/>\n\u2022 Tax Code: FSOLSN59M29B354H<br \/>\n\u2022 Email: lycnos@gmail.com<br \/>\n\u2022 Phone\/WhatsApp: +39 377 1492307<\/p>\n<h2>Products and Services Offered<\/h2>\n<p><strong>Main categories:<\/strong><\/p>\n<ul>\n<li>Books in digital (eBook) and paper format<\/li>\n<li>Music products (digital and physical)<\/li>\n<li>Training courses and video courses<\/li>\n<li>Personalized consultations<\/li>\n<li>Gadgets and promotional materials<\/li>\n<\/ul>\n<h2>Purchase Procedure<\/h2>\n<ol>\n<li>Selecting products in the cart<\/li>\n<li>Entering personal and billing data<\/li>\n<li>Check your order and costs<\/li>\n<li>Payment via available methods<\/li>\n<li>Receiving confirmation via email<\/li>\n<\/ol>\n<h2>Payment Methods<\/h2>\n<ul>\n<li><strong>PayPal<\/strong><\/li>\n<li><strong>Credit cards<\/strong> of the main circuits<\/li>\n<\/ul>\n<h2>Shipping and Delivery<\/h2>\n<ul>\n<li><strong>Digital products:<\/strong> Instant download or email after payment<\/li>\n<li><strong>Physical products:<\/strong> Shipping within 5 working days; delivery within 10 days, barring courier delays<\/li>\n<li><strong>Shipping costs:<\/strong> calculated in the cart and non-refundable<\/li>\n<\/ul>\n<h2>Right of Withdrawal and Returns Policy<\/h2>\n<h3>Digital products<\/h3>\n<p>The right of withdrawal <strong>it is not exercisable<\/strong> after access or download, in compliance with applicable legislation.<\/p>\n<h3>Physical products<\/h3>\n<p>It is possible to exercise the right of withdrawal <strong>within 14 days of receipt<\/strong>, provided the product is intact and in its original packaging. Return shipping costs are the responsibility of the buyer.<\/p>\n<p><strong>To request a return:<\/strong> contact lycnos@gmail.com.<\/p>\n<h3>Return eligibility criteria<\/h3>\n<ul>\n<li>Unused product, in original condition, with intact packaging<\/li>\n<li>Proof of purchase required<\/li>\n<li>Do not return to manufacturer<\/li>\n<\/ul>\n<h3>Non-returnable items<\/h3>\n<p>Some items, due to their nature (e.g., those subject to rapid deterioration), may be excluded from the right of withdrawal pursuant to Article 59 of the Consumer Code. In such cases, this information will be clearly indicated on the product page before purchase.<\/p>\n<h2>Refunds<\/h2>\n<h3>Approval and timing<\/h3>\n<p>After the return has been inspected, the customer will receive an email notification. If approved, the refund will be processed. <strong>within 14 days<\/strong> from receipt of the return, using the same payment method, unless otherwise agreed.<\/p>\n<h3>Partial refunds (if applicable)<\/h3>\n<ul>\n<li>Books with obvious signs of use<\/li>\n<li>Physical media (CDs, DVDs, vinyl, software) already opened<\/li>\n<li>Damaged or incomplete items not due to our responsibility<\/li>\n<li>Items returned after 30 days<\/li>\n<\/ul>\n<h3>Delays in refunds<\/h3>\n<ol>\n<li>Bank account verification<\/li>\n<li>Contact your card issuer<\/li>\n<li>Waiting for bank times<\/li>\n<li>Contact support: lycnos@gmail.com<\/li>\n<\/ol>\n<h3>Items on sale<\/h3>\n<p><strong>Non-refundable.<\/strong><\/p>\n<h2>Substitutions<\/h2>\n<p>Accepted only for defective or damaged items. Contact lycnos@gmail.com to initiate the process and ship to: {physical address}<\/p>\n<h2>Gifts<\/h2>\n<ul>\n<li>If marked as a gift \u2192 voucher equal to the value of the return<\/li>\n<li>If purchased from a third party \u2192 refund to the sender<\/li>\n<\/ul>\n<h2>Returns via shipping<\/h2>\n<p>Ship to: {physical address}<\/p>\n<ul>\n<li>Return shipping costs are the responsibility of the customer<\/li>\n<li>We recommend using trackable or insured services for valuable items.<\/li>\n<\/ul>\n<h2>Legal Guarantee<\/h2>\n<p>Physical products are covered by a 24-month legal guarantee of conformity, as required by Legislative Decree 206\/2005. In the event of defects, you are entitled to repair or replacement free of charge.<\/p>\n<h2>Subscribe to the Blog<\/h2>\n<h3>How to register<\/h3>\n<ul>\n<li><strong>Automatic:<\/strong> with the purchase of a product<\/li>\n<li><strong>Volunteer:<\/strong> via the form on the website<\/li>\n<\/ul>\n<h3>Types of communications<\/h3>\n<ul>\n<li><strong>Notifications:<\/strong> for each new article published<\/li>\n<li><strong>Service announcements:<\/strong> updates, new products or services<\/li>\n<\/ul>\n<h3>Frequency<\/h3>\n<ul>\n<li>Articles: immediate notification<\/li>\n<li>Services\/News: occasionally<\/li>\n<\/ul>\n<h3>Cancellation<\/h3>\n<p>Each communication includes an instant unsubscribe link.<\/p>\n<h2>Personal Data Protection<\/h2>\n<p>All data is processed according to the <strong>EU Regulation 2016\/679 (GDPR)<\/strong>. For more details, see the<a href=\"\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<h2>Applicable Law and Jurisdiction<\/h2>\n<p>These terms and conditions are governed by Italian law. The competent court for any disputes is Ivrea, unless otherwise provided by law.<\/p>\n<h2>Changes to the Terms<\/h2>\n<p>Lycnos reserves the right to modify the terms and conditions at any time. Changes are effective from the date of publication and apply to subsequent orders.<\/p>","protected":false},"excerpt":{"rendered":"<p>Termini e Condizioni di Vendita e Iscrizione Aggiornamento effettuato il 30 giugno 2025 Introduzione Il presente documento regola i termini e le condizioni di vendita dei prodotti e servizi disponibili su www.alessandrofois.com, nonch\u00e9 le modalit\u00e0 di iscrizione e partecipazione al blog. Ogni sezione \u00e8 redatta nel rispetto delle normative vigenti, con lo scopo di garantire [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-672","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"http:\/\/alessandrofois.com\/en\/wp-json\/wp\/v2\/pages\/672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/alessandrofois.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/alessandrofois.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/alessandrofois.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/alessandrofois.com\/en\/wp-json\/wp\/v2\/comments?post=672"}],"version-history":[{"count":0,"href":"http:\/\/alessandrofois.com\/en\/wp-json\/wp\/v2\/pages\/672\/revisions"}],"wp:attachment":[{"href":"http:\/\/alessandrofois.com\/en\/wp-json\/wp\/v2\/media?parent=672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}